The activity that was the starting point of MILS. Il cliente ha bisogno di informazioni chiare su come utilizzare un prodotto. The customer needs clear information on how to use a product. The manufacturer needs to provide this information in the appropriate form, according to the standards (for example machinery directive EEC) and with careful consideration of cost. Understanding existing project documents and taking care to structure the family of manuals in order to reduce the points of variation from one version to another of the same product. MILS handles all stages of implementation. From the survey and authoring of the procedures to the structuring of the content for page layout, DTP and printing. Skills attested by references in the automotive and defence fields.