Front Office Management
From complaint management channel to an opportunity to strengthen customer loyalty
The Help Desk service that we propose involves the use of appropriately trained professionals who never lack technical knowledge, and excludes the use of 'Call Centre' and automated response type tools. We favour human relations and the competence of those who reply, as befits the image of the companies that choose us and the sensitivity of the relationship with customers in the event of complaints or requests for information. Indeed, the negative aspect underlying complaints can become an opportunity to reinforce trust in the brand and its network, just as the appropriate response to enquiries avoids misunderstandings that can lead to subsequent complaints and/or dissatisfaction.
We offer a multi-level, multi-channel request management structure, enhanced by our CAMAS software. A tool developed to better coordinate the activities of our operators, constantly focus on customer needs, keep track of the problem-solving process and provide detailed activity reporting. A well-proven process already implemented with internationally renowned brands.
Experience... at your service
Automotive, Bikes, Marine Engines